General rental conditions
This contract represents a summary of the main provisions of the General Rental Terms which, together with the rental agreement signed by the Customer, constitute the exclusive source governing the contractual relationship between the rental company $company_name $company_addr $company_city ($company_province) and the customer or their Affiliates. In case of doubts or differences in interpretation, the Italian language version shall prevail over the English version.
  1. SECURITY OF THE VEHICLE
    The operation of the leased vehicle/motorcycle is permitted only to individuals holding a valid driving license of types "A1," "A2," "A3," and "B."

    The following minimum age is required:
    - "A1" - 16 years for motorcycles up to 11 kW - "A2" - 18 years for motorcycles up to 35kw and "A3" 24 years for motorcycles over 35kw.
    - "B" - 19 years - only for novice drivers, vehicles up to 55 KW - after 01 year of the license of "B" all types of vehicles up to 9 seats.
    - "B" - 19 years for all types of trucks up to 35q.
    The vehicle and/or motorcycle is entrusted to the Customer under the condition that they use it personally. The Customer assumes all risks and responsibilities if the vehicle and/or motorcycle is entrusted to third parties, including under Article 116, paragraph 12 of the Highway Code (D.L.285/92), concerning the entrustment of the vehicle and/or motorcycle to a person without a valid driving license or not authorized by the rental company.
    Both the customer, as the lessee, and every authorized driver identified in the rental agreement/letter must comply with the identification and qualification requirements stipulated by the Lessor. Each vehicle driver agrees not to provide false information regarding their identity and possession of all necessary qualifications for driving. A daily supplement is required for each additional authorized driver.
  2. DRIVING LICENSE AND MINIMUM AGE
    Both the Customer and the driver must hold a valid driving license for the rented vehicle, issued at least 12 months prior. For drivers under 25 years of age, access to the rental is allowed with a daily surcharge applied to specific vehicle categories identified by the Lessor according to age brackets. This surcharge is applied as indicated in the Pricing Schedule.
  3. BOOKING AND PAYMENT TERMS AND CONDITIONS
    For vehicle rental, possession of a Credit Card is mandatory. However, the Lessor reserves the right to refuse to conclude the rental agreement at their sole discretion, without obligation to provide any justification to the Lessee.For specific vehicle groups in certain areas, at the discretion of the Rental Company, possession of two Credit Cards may be required.Rental payment can be made with Credit/Debit cards or debit cards, subject to prior authorization from the issuing bank. The customer authorizing with a financial credit card allows the Rental Company to debit all charges from the relevant account, including those necessary for recovering any owed credits from the Rental Company to the customer in relation to the rental agreement.
    Reservations are accepted solely based on the vehicle category selected by the Customer. Model preferences are subject to Lessor availability and cannot be guaranteed at the time of booking. In case the reserved vehicle is unavailable, the Lessor reserves the right to substitute it with another of the same or higher category. If such vehicles are also unavailable, substitution will occur with a lower category vehicle, accompanied by a rate adjustment.
    Reservations made on the website $company_name (www.rhrent.it) benefit from the "Prepaid Online" special rate. At the time of booking, the entire rental cost is charged to the Customer's credit card. This amount is non-refundable in case of cancellation or modification of booking details (dates, name, vehicle type, etc.), or in case of early return of the vehicle.
    Any changes requested by the Customer regarding a booking made with a "Non-Prepaid" rate are subject to availability and must be agreed upon in advance with the Lessor via phone. The rate will be recalculated, and a penalty of €50.00 (excluding VAT) will be applied for changes made within 48 hours before the scheduled pickup time specified in the original booking.
    At the time of booking or when signing the Contract, the Customer undertakes to present their credit card to the Lessor, who will note the card number and expiration date and will charge the deposit accordingly, following criteria established by the company. By signing the Contract, the Customer also authorizes the Lessor to debit the credit card provided for amounts corresponding to the rental fees in full (e.g., excess mileage, additional days, etc.), damages found upon return, deductibles, and any additional charges or damages identified after the vehicle's return (e.g., unnoticed dents due to evening return, management fees, fines, tolls, etc.).
  4. DAMAGE LIABILITY INSURANCE DEDUCTIBLES - LIABILITY - KASKO - THEFT - FIRE
    The rented vehicle/motorcycle is covered by liability insurance (R.C.A.) and comprehensive coverage (KASKO) in accordance with current laws.
    If any of the aforementioned events occur, the deductible specified in the rental agreement will be at the Customer's expense. For theft and/or fire, the deductible borne by the customer is as indicated in the rental agreement, based on the rented vehicle and/or motorcycle.
    (A) In case of total UNREPAIRABILITY of the rented vehicle/motorcycle due to a serious accident, driving under the influence, and/or drug use, the deductible borne by the Customer is 100% of the current value of the vehicle/motorcycle rented.
    For vehicles/motorcycles equipped with Diablock or Blockshaft anti-theft systems, if the Customer, as a victim of theft of the rented vehicle/motorcycle, fails to return not only the original key for opening and starting but also one of the mentioned anti-theft keys, they will be required to pay a deductible equal to 100% of the current value of the vehicle. In all cases of accident, theft, fire, partial or total, the Customer is required to file a regular report with the competent Authorities and, within 12 hours of the event, deliver it to the rental company.
    Damages related to the incident are not chargeable to the customer who produces a clear and signed C.I.D. model with the counterpart's clear responsibility.
    The Customer may choose to subscribe to an Additional Service that reduces or eliminates the financial penalty for economic liability for damages to the vehicle/motorcycle. Subscribing to this Additional Service, which reduces or eliminates liability for damages, incurs an additional cost on top of the normal official price list for the rented vehicle/motorcycle (excluding damages specified in point (A) above). However, this does not exempt the Customer from exercising ordinary diligence in the operation of the vehicle/motorcycle.
    $company_name reserves the right to charge the Customer for damages attributable to their responsibility as a penalty.
    The Customer acknowledges that the pre-authorized deposit on their credit card will be refunded only after determining whether or not they are liable, and if so, the amount to be deducted. In case the deposit is insufficient, the portion not covered by the deposit will be charged to the credit card or otherwise reimbursed to the Lessor.
  5. FUEL REFILL SERVICE
    The rented vehicle/motorcycle must be returned with the same amount of fuel as at the time of delivery. For each liter of fuel missing, the Customer will be charged €2.50 per liter, plus a fuel restoration fee of €30.00 excluding VAT.
  6. MILEAGE
    The mileage limits and costs for extra kilometers of the rented vehicle/motorcycle are specified in the rental agreement. In case of odometer failure, or situations where it is physically impossible to determine the mileage traveled, a flat rate of 300 kilometers per day will be charged.
  7. CIRCULATION OF THE VEHICLE
    The Customer is authorized to operate the vehicle in Italy and agrees NOT to operate the vehicle in countries other than those explicitly indicated in the "green card" provided with the vehicle documents.
    Any unauthorized or unlawful use as per the Contract and/or by law obliges the Customer to compensate for resulting damages, potentially jointly with any other driver, and may void any liability limitations, exposing the Customer to corresponding responsibilities and claims. Similarly, the Customer forfeits any additional coverage arranged with the Lessor. Additionally, the Lessor reserves the right to immediately terminate the contract, reclaiming possession of the vehicle at any place and time. Even in such a scenario, the Customer remains liable for the agreed rental fee for the entire rental period, the surcharge specified in the general conditions for additional drivers, the cost of technical immobilization of the vehicle, as well as retrieval costs, all under penalty for both actual and potential loss of profit.
    The Customer is responsible for the lawful operation, use, and routine maintenance of the vehicle/motorcycle.
    In case of roadside assistance needs (e.g., breakdown or accident), the Customer may contact the Rental Company from which the vehicle/motorcycle was rented, following the instructions provided in the rental agreement letter. The Rental Company excludes any liability for losses or damages resulting from unforeseen vehicle/motorcycle breakdowns, non-delivery or delayed delivery, deterioration of goods, or damages of any other kind, except in cases of willful misconduct or gross negligence by the Rental Company. Similarly, the Rental Company is not liable for damages to items transported or left in the returned vehicle/motorcycle.
    The Customer is responsible for fines and/or any other charges resulting from violations of traffic laws or other legal regulations, toll fees, parking costs, and generally any amounts arising from the operation of the vehicle/motorcycle, including by third parties during the rental period. The Customer agrees to reimburse such amounts, including additional legal, postal, and administrative expenses related to refund requests, and indemnifies the rental company against any damage or claim by third parties. Each administrative procedure incurs a handling fee of €50.00, which the Customer hereby authorizes for debit.
    THE TRAVEL SERVICE IS NOT PERMITTED TO LEAVE, IF NOT SPECIFICALLY AUTHORIZED BY THE RENTAL COMPANY.

  8. DELIVERY AND RETURN OF THE VEHICLE
    the Customer must confirm the return date of the vehicle/motorcycle. Any changes to this commitment must be communicated in advance to the Rental Company.Reservations made through an operator, tour operator, or the $company_name website (www.rhrent.it) are considered non-refundable. Once confirmed, reservations cannot be cancelled. If the vehicle is returned before the contract's expiration, there is no refund for unused rental days. A rental day is considered 24 hours with a grace period of 59 minutes; after this period, an additional rental day will be charged. For rates subject to time limits (e.g., Weekend, Weekly, etc.), exceeding the grace period will result in a charge at the daily rate.The vehicle/motorcycle must be returned during the Rental Company's opening hours. If returned outside these hours but pre-authorized, the rental is considered closed at the Rental Company's next opening time.The Customer agrees to return the vehicle/motorcycle in the same condition and with the same equipment as at the start of the rental, excluding normal wear and tear. Vehicle replacement is covered in the rental fee unless the issue is due to the Customer's own fault or negligence.If the vehicle's registration documents or plate are not returned, the Customer agrees to pay a penalty equal to the daily "Standard" rental rate for each day until their duplication, plus reimbursement of related expenses and any further damages. For loss or theft of the vehicle's original registration card, the Customer must reimburse a deductible of €200.00 excluding VAT. Failure to return the vehicle keys, regardless of the cause, obliges the Customer to pay a penalty equal to the daily "Standard" rental rate for each day of delay until their return or presentation of an original loss or theft report filed with the competent authorities. Loss or theft of the vehicle keys incurs a penalty of €600.00 excluding VAT.Failure to return or damage to standard and additional accessories of the vehicle, regardless of the cause, obliges the Customer to pay a penalty. Any claims against the Lessor related to the rental must be made within 10 days from the vehicle return date, failing which the Customer forfeits any claims.Upon delivery, the Lessor provides the Customer with the vehicle complete with all legal accessories and necessary circulation documentation. By accepting the vehicle, the Customer acknowledges its verified mechanical operation, good general condition, and compliance with agreed usage.At return, the Customer must jointly inspect the vehicle's condition with the Lessor, noting and signing any discrepancies compared to the rental agreement letter/contract. The contents of the return report are binding between the parties. In case of failure to jointly inspect, the Customer expressly authorizes the Lessor to debit any damages found on the vehicle even after return.In case of breakdown or at the Lessor's request, the vehicle must be returned by the Customer to any Lessor Agency, where replacement will be provided subject to availability, at no cost to the Lessor. However, the Lessor reserves the right to refuse a replacement vehicle in cases of insolvency, theft, fire, or serious accident involving the rented vehicle, at its sole discretion. Replacement vehicles are typically of the same category; if unavailable, a vehicle of lower or higher category may be provided, with corresponding reductions or increases applied.
  9. ODOMETER
    In the event of an odometer failure, as in cases where it is physically impossible to detect the mileage covered, a conventional distance of 300 kilometers per day will be charged.
  10. APPLICABLE LAW AND JURISDICTION
    Italian law governs the Terms and Conditions. All disputes that may arise regarding the validity and / or interpretation and / or execution and / or termination of the Terms and Conditions will be the responsibility of the Court of the place where the Customer has collected the Vehicle
  11. PRIVACY
    According to the law, the treatment of this service will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights. The user's personal data are used by $company_name - $company_addr - $company_city ($company_province) - VAT: $company_vat - Tel: $company_tel - E-mail: $company_email, which is the data controller.
    According to article 13 of the GDPR 2016/679, therefore, we provide you with the following information:
    1) TYPES OF DATA COLLECTED
    Personal data, which, upon activation of this service, will be collected and processed concerning:
    identification data (surname and name, residence, address, birth, telephone number, billing address, online ID), identity document (identity card, passport, or driving license), bank details, location data (location, GPS, GSM, other);
    2) PURPOSE AND LEGAL BASIS OF TREATMENT
    The personal data collected will be processed for the following purposes:
    for the conclusion and execution of contracts for the rental of vehicles and / or motorcycles and any related contracts, for the analysis and improvement of the Services, for the management of complaints and disputes, implementation of the international standards of payment systems ( eg bank transfers, debits / credit cards, debit cards, etc.)
    These purposes are jointly defined as "Contractual Purposes".
    With the prior, consent of the User, for activities of sending advertising material and use in analysis and commercial studies and consumption habits. This purpose is defined as "Marketing purposes"
    The processing of personal data of Users is necessary, with reference to the contractual Purposes, to execute the Contract. If the User does not provide the personal data necessary for the Contractual Purposes, it will not be possible to proceed with the stipulation of the contract. The treatment for marketing purposes is optional. If the User denies his consent, he will not be able to receive commercial communications. At any time, the User can in any case revoke the consent given.
    3) MODALITY OF DATA PROCESSING
    Users' personal data may be processed using manual or IT tools, suitable for guaranteeing security, confidentiality and to prevent unauthorized access, dissemination, modification and subtraction of data through the adoption of adequate technical, physical and organizational security measures.
    4) CATEGORIES OF RECIPIENTS
    Without prejudice to communications made in compliance with legal and contractual obligations, all data collected and processed may be communicated exclusively for the purposes specified above to the following categories of recipients: Banks and credit institutions; Authorized persons; Third-party suppliers of assistance and consulting services with reference to the activities of the sectors (merely by way of example), technological, accounting, administrative, legal, insurance, IT; Responsible for processing.
    5) TRANSFER DATA TO AN EXTERNAL COUNTRY AND / OR AN INTERNATIONAL ORGANIZATION
    The data you provide will not be transferred to non-EU countries or international organizations.
    6) DATA CONSERVATION TERMS
    a) for the Contractual Purposes referred to in point 2, the personal data of the Users are kept for a period equal to the duration of the Contract (including any renewals) and for the 10 years following termination, termination or withdrawal of the same, without prejudice the cases in which the conservation for a subsequent period is required for any disputes, requests of the competent authorities or pursuant to the applicable legislation;
    b) for the Marketing Purposes related to the sending of advertising material and use in analysis and commercial studies and consumption habits, the personal data of the Users are kept for the duration of the Contract and for a period of 5 years following / i upon its termination
    7) USER RIGHTS IN RESPECT OF THEIR PERSONAL DATA The following rights may be exercised at any time:
    request more information in relation to the contents of this information, access to personal data, obtain correction or cancellation of the same or limitation of the processing that concern him (in the cases provided for by law), oppose the treatment (in cases provided by law) data portability (in the cases foreseen by the regulations); revoke the consent, where foreseen. The withdrawal of consent does not affect the lawfulness of the treatment based on the consent granted before the revocation, to propose a complaint to the supervisory authority (Guarantor Privacy).
    In relation to the processing of personal data concerning him, as described above, the Customer freely expresses his consent, pursuant to and for the purposes of the Law. If a provision of this rental contract is void, such nullity will not determine the invalidity of the other provisions of this rental contract.
    If the Customer decides to pay in a currency other than the one with which the cost of the rental has been quoted, the counter value will be calculated on the exchange rate published by CITI-BANK plus 4% by way of reimbursement of bank charges and commissions. Risk of fluctuations in changes.

    The customer received the information referred to in Article 13 of EU Regulation 2016/679,
    [  $marketing_privacy_accepted  ] consents
    [  $marketing_privacy_rejected  ] does not consent 
    to the processing of personal data for activities of sending advertising material and use in the analysis and commercial studies and consumption habits as specified in the information in Article 10 (Privacy) point 2 of this contract.

    The Customer having read the information on the Privacy and the General Conditions of Rental, declares to approve specifically all the clauses

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